What Data We Collect
Account & Identity Information
At registration, we collect your name, mobile number, date of birth, and email address. For identity verification, we may request your National ID or other supporting documents. This information is used for account management and fraud prevention.
Payment & Transaction Information
When making BDT deposits or withdrawals, your mobile banking number (bKash, Nagad, Rocket) and transaction details are recorded. Sensitive financial information such as card numbers is never stored directly — all such data is handled through secure third-party payment gateways.
Device & Browser Information
Your device type, operating system, browser version, IP address, and session data are collected automatically. This information is used for platform security monitoring and service improvement.
Usage Data
We store information about the games you play, how long you use the platform, your betting history, and preferred categories. This helps us personalize your experience and deliver relevant offers.
How We Use Your Data & Cookie Policy
How Your Data Is Used
- Creating, verifying, and managing your account.
- Processing BDT deposits, withdrawals, and transactions.
- Detecting and preventing fraud.
- Providing customer support.
- To notify you of relevant promotions and offers (with your consent).
- To improve platform performance.
- To comply with legal obligations.
Cookies & Tracking Technologies
Fancywin uses cookies on its website. Cookies are small files stored in your browser that help maintain your login state and manage sessions. The following types of cookies are used:
- Essential Cookies: Essential for login and security.
- Functionality Cookies: Remembers your preferences.
- Analytics Cookies: Analyzes usage data.
You can control or disable cookies through your browser settings, though some features may become limited as a result.
Data Retention, Security & Third Parties
How Your Data Is Kept Secure
Fancywin uses industry-standard encryption to protect your data. All sensitive information stored on our servers is kept encrypted. Firewalls and regular security audits are in place to prevent unauthorized access.
Your data is retained for as long as necessary — throughout the active life of your account and, after closure, for any period required by applicable legal obligations.
Sharing Data with Third Parties
Fancywin does not sell your personal data to advertisers or any third parties. However, limited information may be shared in the following cases:
- With payment processing service providers.
- In response to valid requests from legal authorities.
- With security partners for fraud prevention.
User Rights & Policy Updates
Your Rights Over Your Data
- Access: You may request to view the information we hold about you at any time.
- Correction: You may request that incorrect or outdated information be updated.
- Deletion: Under certain conditions, you may request that your data be deleted.
- Restriction of Processing: You may request that the use of your information be restricted in certain circumstances.
- Advertising Opt-Out: You have the option to opt out of marketing communications.
To exercise any of these rights, email us at [email protected].
Policy Changes & Updates
Fancywin reserves the right to update this Privacy Policy as needed. For significant changes, you will be notified via your registered mobile number or email, or through a notice on the platform.
Continued use of the platform after any changes have taken effect will be considered your acceptance of the updated policy. We recommend reviewing this page periodically.
If you have any questions, please reach out to our FAQ View or contact our support team directly.
We Are Committed to Protecting Your Data
If you have any questions about fancywin's Privacy Policy, get in touch with our support team. Register today and enjoy a secure platform.
Support Email: [email protected]